Question 1

How does pricing work for local moves?

Accepted Answer

If you are moving within our local free service zone the only thing you pay is our flat, all-inclusive, hourly rate. Absolutely everything is included in that hourly rate.

Taxes and Insurance? Yep.

Dollies, wraps, and pads? Check, check, and double-check.

Gas and the truck? Absolutely.

Tools to disassemble and reassemble things like my bed and appliances? You betcha.

And you want to hear something cool? There are no other fees. Let me repeat that.

There are zero other fees!

The time officially starts when we pick up the first piece of furniture and then you have us for as long as you need us. If or when we go over the minimum, the time is prorated in 15-minute increments. At the end of the day, you only pay for the time we are working and you won’t believe how hard we work!

Question 2

What is your local free moving zone?

Accepted Answer

In general our free service zone is about a 12 to 15 mile radius around our office/headquarters (see Texas and Florida moving locations here).

So if you are moving from and to locations that fall within our free service radius, you will have no extra travel fees associated with the cost of your move. Once we go beyond our free service radius, we apply travel fees to help cover the costs of gas, vehicle wear and tear, and paying our movers for the time to get to and/or from the location.

Our system determines travel fees based on a combination of mileage and average drive time.

Contact us if you’re unsure whether or not you fall within our local free moving zone!

Question 3

Is there anything your team won’t move?

Accepted Answer

Due to liability concerns, we are unable to move items that weigh more than 400 lbs (with certain exceptions).

Additionally, we do not move grand or baby grand pianos. We can move upright pianos as long as it is not going up or down any stairwells. We encourage you to contact professional piano movers if you’ll be moving a grand piano up or down any flights of stairs.

We do not move pool tables unless it has been disassembled and the slates removed.

Finally, we do not move drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of our movers, the truck, the customer, or the customer’s belongings at risk. If you are unsure whether your items fall into the categories above, please contact us.

Question 4

Do you provide packing services?

Accepted Answer

Yes! If you need packing services just let us know. We provide homeowners with either full or partial packing services. Whether you want our movers to come in and take all the stress away from packing every room in your home, or you just need some last-minute help or supplies, we have you covered. We can provide boxes and packing supplies to you at cost!

Question 5

Will my pets be in the way?

Accepted Answer

To make sure your pets are safe and sound we recommend keeping them in another room, in their crate, or at a friend’s place while we move. There can be movers in and out and the last thing we want is for your furry family members to escape, or worse, get injured!

For more information on how to safely move with pets, read our guide.

Question 6

What if my belongings or home are damaged?

Accepted Answer

Our goal is to get your goods from point A to point B safely and intact! In the rare case that damage occurs, we do offer No Worries Damage Coverage.

Question 7

Do I tip my movers?

Accepted Answer

As with other service industries, you may wish to thank your movers by offering a gratuity if they do a wonderful job. Keep in mind that gratuity is not expected but is certainly appreciated.

On average, our crews typically receive tips that are around 10% to 15% of the final bill. Of course, if your movers were super duper awesome you can leave more if you like. Conversely, if you didn’t feel the movers lived up to your expectations, you don’t have to leave a tip at all.

Movers in Texas

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