Frequently Asked Questions

Here you will find a list of popular questions most commonly asked by our customers.

Avoiding Damages

All furniture items are padded and wrapped (or banded with large rubber bands, it depends on the piece) before we ever pick it up or move it. That means that there will always be a layer of padding between your furniture and any walls, railings, or door jams that the furniture will be moved through.

Thus, by protecting the furniture, we also protect the home the furniture is being moved around in.

We protect floors that are easily damaged by laying pads in high traffic areas and spots where we will be dropping off boxes.

Inclement Weather

Bad weather happens and the majority of the time we keep moving during minor storms. All furniture items are protected (padded and wrapped/banded) before they leave your house so they dont get exposed to the elements. Usually there is not much of a walk in between the house to the truck so a little rain is rarely an issue.

If it is raining very hard we can either wait for the rain to pass or reschedule the move. It really depends on the situation.

As always, we will never move anything if you feel the environment isn’t right.

Insurance/Claims

We are insured. In fact, all moving companies are required by the Texas Department of Motor of Vehicles to carry insurance and offer liability for damaged or lost goods. You can go online to the Texas DMV database and enter our USDOT# to see that we are legit.  Our number is 2193963. You can follow the link below to go to the database and enter our number. You will see that our status is active.

TxDMV Motor Carrier Database

If a company is operating legally and is registered with the DMV then they automatically provide “valuation” at $.60 per pound. This means that we, and any other moving company for that matter, are liable for any items broken, lost, or damaged at $.60 per pound of the item. This type of movers liability is regulated by the TxDMV and the Texas Department of Insurance.

As for a “total loss” we are not legally liable for that (although there has never been an instance in which we have not completely covered a damaged item). You can, of course, buy transit insurance which could provide you with complete coverage on everything rather than a declared value per pound. Transit insurance is not regulated by the TxDMV or the Texas Department of Insurance so be sure to carefully read the policy and understand the coverage and deductibles.

Currently, we are not capable of providing transit insurance directly through our company. There are many trusted companies that can provide this for you if you so desire. If other moving companies are offering complete coverage of everything you are moving then this may also factor into the price difference we discussed previously (although they probably are not).

One thing to remember as well is that often your homeowner insurance policy covers about 10% of the value of your personal property. This includes coverage for breakage and theft in transit. That might be something to look into as well. Obviously, its not 100% but it’s additional coverage you may not have known about.

Long Term Storage

We move things into storage all the time and there are a number of ways to protect your items. Like our website says, we do shrink wrap almost all furniture items but the shrink wrap is applied over and around our moving blankets to make sure they stay on. Shrink wrap is almost never used as a sole means of protection and definitely not for items stored long term in storage as it has a tendency to trap moisture which can damage wood furniture.

Paper pads work as well as inexpensive cloth pads. If you have some sheets, extra towels, blankets, or comforters that you don’t mind using that can be an option as well (the most inexpensive one).

We can bring pads (either cloth or paper) for you and will add the cost of the items onto the final bill.

Multiple Destinations

Adding multiple destinations is not an issue at all. There are no additional charges but, obviously, driving around to multiple locations will take extra time. Since we operate on a per hour basis, that means the cost will be higher. We do not stop the clock while driving from one place to another.

We would be happy to break up the move into multiple components if that is something you prefer. We do have a 2 1/2 hour minimum on all of our moves so it may be better to do it all at once or at least in large blocks.

Also, our ability to break up the job into different days depend on our availability. If you decide you would prefer to do that, let us know as soon as possible so we can work to make the dates you request available.

Packing Services

We offer complete packing services and all of our movers are trained and fully capable of packing everything from records and books to fine china and artwork.

Putting a Fridge into Storage

Other than completely emptying the fridge there is one more step to make sure the fridge is ready for storage.

We just need to make sure that we defrost the fridge before it gets into storage or, at the very least, be sure the leave the fridge doors slightly cracked so it can dry properly and we can avoid any mold building up.

Stuff in Attic

Due to liability concerns we cannot load or unload things from an attic. The flooring in most attics makes moving in them unsafe.

Type of Truck

We only use 24 and 26 foot box trucks. Every truck is outfitted with professional moving pads, dollies, toolkits, bungies, and everything else necessary to get you from point A to point B in the same condition you left in (if not better!).

All of our trucks are equipped with a heavy duty loading ramp and a number of trucks in our fleets have lift gates as well (especially useful in certain circumstances)