The Gist: We continue to lead our industry with our No Worries Damage Coverage, an extra form of protection for your home and items that is included in our hourly rates.
This policy allocates up to $2,000 per move to repair, replace, or provide a cash settlement for any item damaged by our movers during the moving process. This goes way beyond the state required minimum of $.60/lb per article adhered to by most other moving companies and provides more peace of mind for your move.
For more information on our policy, an overview of what items are not covered, and an overview of what actions to take to file a damage claim, please see the information below.
Big or small, the additional coverage is the same.
Although this coverage offers protection from 99.99% (fewer than 1 out of 10,000 moves have damages exceeding $2,000) of damages caused by moves we still recommend buying additional valuation on high value items such as artwork or antiques.
For items that are marked as a “total loss”, we stick to the $.60/lb per article or offer a maximum of $2,000 depending on the circumstance of the damage.
You can, of course, buy transit insurance from a 3rd party which could provide you with complete coverage on everything, rather than a declared value per pound. Transit insurance is not regulated by the TxDMV or the Texas Department of Insurance so be sure to carefully read the policy and understand the coverage and deductibles.
Currently, we are not capable of providing transit insurance directly through our company, but there are many trusted companies that can provide it for you if you so desire.
One other thing to keep in mind is that, in many cases, your homeowner insurance policy will cover about 10% of the value of your personal property. This includes coverage for breakage and theft in transit. While it only covers a portion of the damage, it’s still additional coverage you may not have known about.
Our job is to get your things from point A to point B in the same condition they left in. In the unlikely event that something does get damaged or broken along the way due to our negligence or a mistake on our part*, then we do everything in our power to fix or replace it to your satisfaction (we do everything in our power to make it right). Still, there are a few exceptions to this rule…
Most moving companies only offer liability coverage of $.60 for every pound the item weighs. But that type of coverage doesn’t mean much when the movers break your new flat screen TV. If that TV weighs 50 pounds the company would be required by the state to pay $30 (50 lbs x $.60 per pound = $30.00). Most companies stick to that.
We aren’t most moving companies though. We continue to lead our industry by including our “No Worries Move Coverage” in our hourly rates. This coverage goes way beyond the state required minimums adhered to by other moving companies and provides more peace of mind for your move.
So, instead of offering you $30.00 like some of our competitors, we will instead cover the full cost to fix or replace the item. If a fix or replacement cannot be made, we will offer a settlement for the market value of the item. We will also handle the process of making sure that your new or repaired TV (or settlement when applicable) is in your possession as soon as possible — without any extra hassle on your end.
It’s that easy!
If we have to settle, it will be based on the purchase price or the current market value (current depreciated value) of the item.
Usually, our team will reach out to you within 2-3 days to discuss the solution. (The state required response time for the company to get the matter resolved is 90 days, others drag the process out but our average is 72 hours or less to get the matter resolved.)
All moving companies are required by the Texas Department of Motor Vehicles to carry insurance and offer liability for damaged or lost goods. You can go online to the Texas DMV database and enter our USDOT#, 2193963, to see that we are a legitimate business. You can follow the link below to go directly to the database where you can enter our number and see that our status is active.
If a company is operating legally and is registered with the DMV. then they automatically provide “valuation” at $.60 per pound. This means that we, and any other moving company for that matter, are liable for any items broken, lost, or damaged at a rate of $.60 for every pound the item weighs. This type of movers liability is regulated by the TxDMV and the Texas Department of Insurance, outlined here: “Your Rights and Responsibilities When Moving In Texas”.
Often, when damage occurs on a move, the movers will notice the damage, point it out to you, and file a damage claim themselves so our office can follow up with a solution. Sometimes, though, the damage gets missed by our guys on moving day, and you will not notice it until later. If at any point in time after a move you find something was damaged by our movers, you can file a damage claim so we can get the process started on getting your damaged item fixed or replaced.
Filing a damage claim is easy. The first step is collecting as much information about the damaged piece as possible. You will send an email to the branch that serviced you with pictures of the damaged item (including close-ups of the damage itself), information about the model number and when it was purchased, and any other relevant information regarding the purchase price.
All of this information will help us decide what the next best step is—sending out a repair person, ordering a replacement part, buying a new replacement, issuing a cash settlement, etc.—and keep the process moving as quickly as possible.
Great move with great service. Would definitely recommend this company to anyone who needs moving services.
— Jaime Cardenas