Unlike most moving companies still using per-pound coverage, our Smart Protection includes up to $2,000 per move to repair, replace, or cash-settle any item our movers damage.
No fine print, no extra charge. Just the best coverage in the industry, built right into your hourly rate.
| Their Coverage $0.60/lb Default | Our Coverage $2,000 Included. Free. |
| ❌ Your $1,200 TV (50lbs) = $30 payout. | ✅ Based on actual value, not weight. |
| ❌ “Upgraded” coverage costs $75 - $380 extra. | ✅ No extra cost. No upgrade required. |
| ❌ Still per-pound at $3 - $6/lb | ✅ We fix, repair, or replace based on real value. |
| ❌ $250 - $1000 deductible | ✅ No deductible. |
| You pay more to get coverage that still doesn’t pay you back fairly. | If something breaks, you’re actually covered. Not handed a check for thirty bucks. |
That’s like insuring your wedding ring based on how heavy it is, not how much it costs. Our approach is built around the actual value of your belongings.
Don't Settle for $30 If Something Breaks
$2,000 damage coverage included. No per-pound math. No deductible. Easy claims.
“I can’t say enough great things about this moving company! From start to finish, the entire experience was smooth, organized, and completely stress-free. Manager Shane was fantastic—super responsive, professional, and made sure every detail was handled perfectly. You can tell he genuinely cares about both his team and his customers. The moving crew Angel, Sloan and Jordan were absolutely amazing. They showed up on time, worked efficiently, and handled everything with care and precision. Not only were they incredibly hardworking, but they were also friendly and respectful, which made a big difference during what can usually be a hectic day. Everything was packed, moved, and placed exactly where it needed to be with zero issues. No damage, no delays—just top-tier service all around. If you’re looking for a reliable, professional, and well-organized moving company, this is the one.” – Erica P. Tampa, FL
No Fine Print. Just a Few Honest Exceptions You Should Know About.
Our goal is simple: your belongings arrive in the same condition they left. If something gets damaged due to a mistake on our end, we’ll fix it, replace it, or settle for market value. No runaround.
That said, a few situations fall outside our full coverage:
| What We Can't Cover | |
|---|---|
| Particle Board Furniture | Particle board is inherently fragile. It can fail even under the most careful handling. For these items, we're only able to offer the state-required minimum of $0.60/lb. |
| Boxes You Pack Yourself | We can't see inside a box we didn't pack. If something breaks in an owner-packed box, our liability is limited to $0.60/lb. |
| Rental Trucks or Storage We Don't Control | If we're loading a POD, rental truck, or storage unit where we can't use our own equipment and methods, we can't extend our full coverage to those situations. |
| Appliance Connections | Our movers are pros at moving, not plumbing. If you'd like us to disconnect or reconnect appliances, we'll need you to sign a liability waiver for hoses and wall connections. When in doubt, we always recommend having a plumber handle it. |
| Attic Items | For the safety of our crew and your belongings, we can't load or unload from attic spaces. The flooring in most attics just isn't built for it. That said, we're happy to station someone at the bottom of the ladder and take things from you as you hand them down. |
| Lost or Missing Items | Our coverage applies to damaged items, not missing ones. Because most moves involve hundreds or even thousands of items, a full itemized inventory isn't practical (and charging you for that time wouldn't be fair)! What we do instead: our truck arrives empty, gets loaded exclusively with your belongings, and is fully emptied and swept at your destination. Every item that goes on the truck comes off the truck. |
*Coverage applies to damages resulting from mover negligence and circumstances within our control.
Get a Quote From Movers Who Actually Show Up (In Every Way)
$2,000 damage coverage included. No per-pound math. No deductible. Easy claims.
Your Coverage Questions, Answered
Big or small, the additional coverage is the same for moves of all sizes.
Although this coverage offers protection from 99.99% (fewer than 1 out of 10,000 moves have damages exceeding $2,000) of damages caused by moves we still recommend buying additional valuation on high-value items such as artwork or antiques.
For items that are marked as a “total loss”, we stick to the $.60/lb per article in Texas and the $.60/lb in Florida or offer a maximum of $2,000 depending on the circumstance of the damage.
You can, of course, buy transit insurance from a 3rd party which could provide you with complete coverage on everything, rather than a declared value per pound. Please note that transit insurance is not regulated by the TxDMV or the Texas Department of Insurance so be sure to carefully read the policy and understand the coverage and deductibles.
Currently, we are not capable of providing transit insurance directly through our company, but there are many trusted companies that can provide it for you if you so desire.
One other thing to keep in mind is that, in many cases, your homeowner insurance policy will cover about 10% of the value of your personal property. This includes coverage for breakage and theft in transit. While it only covers a portion of the damage, it’s still additional coverage you may not have known about.
If we have to settle, it will be based on the purchase price or the current market value (current depreciated value) of the item.
Usually, our team will reach out to you within 2-3 days to discuss the solution. (The state-required response time for the company to get the matter resolved is 90 days, others drag the process out but our average is 72 hours or less to get the matter resolved.)
All moving companies are required by the Texas Department of Motor Vehicles and the Florida Department of Highway Safety and Motor Vehicles to carry insurance and offer liability for damaged or lost goods.
- For our Texas locations, you can go online to the Texas DMV database and enter our USDOT#, 2193963, to see that we are a legitimate business in Texas.
- For our Florida locations, you can go online to the Florida DMV database and enter our USDOT#, 3882313, to see that we are a legitimate business in Florida.
If a company is operating legally and is registered with the DMV, then they automatically provide “valuation” at $.60 per pound. This means that we, and any other moving company for that matter, are liable for any items broken, lost, or damaged at a rate of $.60 for every pound the item weighs.
This type of movers liability is regulated by the TxDMV, FlDMV, the Texas Department of Insurance, and under the Consumer Rights and Responsibilities in Florida.
Often, when damage occurs on a move, the movers will notice the damage, point it out to you, and file a damage claim themselves so our office can follow up with a solution. Sometimes, though, the damage gets missed by our guys on moving day, and you will not notice it until later. If at any point in time after a move you find something was damaged by our movers, you can file a damage claim so we can get the process started on getting your damaged item fixed or replaced.
Filing a damage claim is easy. The first step is collecting as much information about the damaged piece as possible. You will send an email to the branch that serviced you with pictures of the damaged item (including close-ups of the damage itself), information about the model number and when it was purchased, and any other relevant information regarding the purchase price.
All of this information will help us decide what the next best step is—sending out a repair person, ordering a replacement part, buying a new replacement, issuing a cash settlement, etc.—and keep the process moving as quickly as possible.
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